Terms of service

Version date: November 1, 2026

1. Overview

Welcome to EYEisland.com. In these Terms, “EYEisland,” “we,” “us,” and “our” refer to the EYEisland online store. These Terms govern your use of www.eyeisland.com and purchases made through the store. Please read them together with our Refund Policy, Shipping Policy, and Privacy Policy.

By using the store or placing an order, you agree to these Terms to the extent permitted by applicable law. Nothing in these Terms limits any mandatory consumer rights or remedies.

2. Using Our Store

You must have legal capacity to place an order, or act with the authorization of a parent or legal guardian where applicable. Please provide accurate and complete contact, billing, delivery, and order information, and keep your account credentials secure. Contact us promptly if you believe your account has been used without authorization.

You may not use the store for unlawful or fraudulent purposes, interfere with its security or operation, introduce malicious code, misuse another person's information, or infringe intellectual property rights.

3. Product Information and Batch Variations

We aim to describe our eyewear accurately, including available sizes, materials, colors, and lens options. Screen settings and lighting may affect how colors appear on your device.

Packaging, logo placement, and minor cosmetic details may vary between production batches. Where these variations do not affect the ordered model, specifications, function, or quality of the eyewear, they are not considered a quality defect on their own. This does not cover an incorrect item, an incorrect prescription supplied by EYEisland, or a material difference from the product description. Frame-only purchases remain eligible for returns or exchanges under our Refund Policy.

Changes to product descriptions apply to future purchases and do not authorize us to materially change an order you have already placed without your agreement.

4. Prescription and Customized Eyewear

Please check all prescription details, pupillary distance measurements, frame selections, lens options, and other customization information before submitting your order. You are responsible for providing accurate information. If you are unsure about your prescription or measurements, consult your eye care professional before ordering.

Customized prescription glasses are made to the specifications provided with your order. Returns or exchanges for a change of mind, disliking the chosen style, purchasing the wrong item, or supplying incorrect prescription or order information are not available under our voluntary store policy when the reason is not attributable to EYEisland. Confirmed quality defects and errors made by EYEisland are handled under our Refund Policy. Mandatory consumer rights remain unaffected.

Information on this website is for product and ordering guidance and does not replace an eye examination or individual advice from an eye care professional. If you experience persistent discomfort or vision difficulties, stop using the eyewear and seek professional advice.

5. Orders, Changes, and Cancellations

Please review your order carefully before payment. An automated order receipt confirms that we have received your order; acceptance is confirmed when we send a separate acceptance or dispatch confirmation.

We may decline or cancel an order for a legitimate reason, such as an unavailable item, an unresolved payment problem, suspected fraud, or a material pricing or description error. We will notify you using the contact information provided. If we cannot fulfil your order and cancel it for a reason attributable to EYEisland, we will refund the amount paid for the cancelled items and any associated shipping charges that are no longer applicable, without a processing-fee deduction.

To request a change or cancellation, email service@eyeisland.com as soon as possible. Whether a request can be accommodated depends on the order's production and dispatch status. Customized orders may not be changeable or cancellable once production has begun, subject to applicable law. We will confirm the available options and any applicable refund deductions before proceeding.

6. Prices and Payment

The currency and price of your selected products are displayed in the store. Review the order total, including displayed shipping charges and taxes, before completing payment. Any import duties or local charges not collected at checkout are addressed in our Shipping Policy and applicable checkout disclosures.

Price changes apply to future orders. If we discover a material pricing error affecting your order, we will contact you to explain the error and offer the available options, including cancellation and a refund. We will not charge an additional amount without your agreement.

You must be authorized to use the payment method provided. Payment processing is subject to the relevant payment provider's terms.

7. Shipping and Delivery

Processing and delivery estimates are described in our Shipping Policy and relevant product or checkout information. Estimates may vary with customization requirements, destination, carrier operations, and customs processing.

If your shipment is delayed, lost, arrives damaged, or is marked as delivered but cannot be located, please contact service@eyeisland.com. We will review the shipment details, work with the carrier where appropriate, and explain the available resolution. Handing a parcel to a carrier does not by itself remove our obligations to you under applicable law.

Please check your delivery address before placing an order and notify us promptly of any error. If an address correction creates additional costs, we will explain them before making arrangements.

8. Returns, Exchanges, and After-Sales Support

Our Refund Policy sets out the application process, eligibility, shipping responsibilities, refund arrangements, and any permitted payment processing deductions. The following summarizes our voluntary store policy:

• Quality issues: contact us within 14 days of receiving your order. Each purchased item is eligible for one after-sales service for a confirmed quality issue reported within that period.
• Customized prescription glasses: returns or exchanges are not available for reasons not attributable to EYEisland, such as a change of mind, a mistaken purchase, or incorrect information supplied by the customer.
• Frame-only purchases: you may request a return or exchange within 14 days of receiving your order. For reasons not attributable to EYEisland, you are responsible for the original outbound shipping costs and return shipping costs.

Please contact service@eyeisland.com before returning an item. We will confirm the appropriate instructions and, where required, the return address.

For approved credit card refunds arising from cancellations or returns for reasons not attributable to EYEisland, the Refund Policy provides for a 7% deduction from the amount otherwise eligible for refund, where permitted by applicable law, representing payment processing fees retained by the payment provider from the original transaction rather than an additional fee collected by EYEisland. The deduction does not apply to PayPal payments or refunds resulting from a confirmed quality defect or an error made by EYEisland. We will confirm the refund calculation before processing it.

The Refund Policy governs the detailed operation of our voluntary return and after-sales services. Mandatory consumer rights take precedence over both policies, including any longer claim periods, additional remedies, required shipping refunds, or restrictions on deductions. The 14-day period and one-service limit do not restrict those rights.

9. Privacy

Our Privacy Policy explains how personal information is collected, used, and shared in connection with the store. Please review it before providing personal information, including prescription details. Shopify and other service providers may process information to operate the store and fulfil orders, as described in that policy.

10. Intellectual Property and Reviews

Store content, including text, photographs, graphics, and logos, belongs to EYEisland or the relevant rights holders. You may use the website for personal shopping and reference. Commercial reproduction or distribution requires permission from the relevant rights holder, except where permitted by law.

If you submit a review or other content for publication, you confirm that you have the necessary rights to share it. You grant us a non-exclusive, royalty-free permission to display, reproduce, and format that content for publication in connection with the store and its products. This permission does not transfer ownership of your content. We will not use private customer-support correspondence as a public testimonial without your permission.

Reviews must reflect your experience and must not contain unlawful material, another person's private information, or misleading claims. Any incentive or compensation should be disclosed. We may moderate content for these reasons without suppressing a review solely because it is negative.

11. Third-Party Services and Shopify

EYEisland.com is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with EYEisland.com. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and EYEisland.com, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with EYEisland.com. This paragraph applies only to the extent permitted by applicable law and does not exclude rights or liabilities that cannot lawfully be excluded.

The website may link to third-party websites or tools. Their own terms and privacy policies may apply. We do not control independent third-party websites, but this does not remove our responsibility for our own products, promises, or legal obligations.

12. Website Availability and Liability

We aim to keep the website available and accurate, but access may occasionally be interrupted by maintenance or technical problems. Please contact us if an error affects your order so we can investigate and correct it.

To the extent permitted by law, we are not responsible for business losses arising from use of this consumer store, or losses that were not reasonably foreseeable when the relevant contract was made. Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. Our obligations concerning product quality, order fulfilment, refunds, and mandatory consumer remedies remain unaffected.

13. Account Restrictions

We may restrict access to an account where reasonably necessary to address fraud, security risks, or a material breach of these Terms. Where appropriate and lawful, we will explain the restriction and how to contact us about it. Restricting website access does not remove our obligations concerning accepted orders, approved refunds, or your statutory rights.

14. Applicable Law and Disputes

These Terms operate subject to applicable law, including mandatory consumer protection rules. Nothing in these Terms deprives you of any mandatory protections, remedies, or rights to bring a claim in a court or other forum available to you under applicable law.

If you have a complaint, please email service@eyeisland.com with your order number and a description of the issue so we can review it and respond. Contacting us does not restrict your right to use other available complaint or dispute resolution procedures.

15. Changes to These Terms

We may update these Terms to reflect changes to the store, our practices, or applicable requirements. The version date will be shown on this page. Changes will apply prospectively, and we will provide notice where required by law. Unless applicable law requires otherwise or you agree to a change, the terms applicable when your order was placed will continue to govern that order.

16. General Provisions

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law. A delay in enforcing a provision does not waive the right to enforce it later. Any transfer of our rights or obligations must not reduce your contractual or statutory protections.

These Terms and the policies expressly referenced in them describe the terms of your use of the store and purchases. They do not override any specific commitments we make to you concerning an order or any rights that applicable law does not allow us to exclude.

17. Contact

For questions about these Terms or your order, email service@eyeisland.com.